When are you open? We’re open every day from 6 a.m. to 7 p.m. However, visits are by appointment only from 11 a.m.-1 p.m., during our guests’ lunch and nap time.
Why do you do check-in exams? Our exams are conducted to make note of any of your pet’s special needs, and to ensure that he is returned to you as happy and healthy as when he arrived.
What vaccines are required? For the safety of your pet and others, we require rabies, distemper and bordetella vaccines for dogs; and rabies and feline distemper for cats.You must provide veterinarian records before boarding or utilizing daycare.
Are reservations required? Advance reservations are preferred, because boarding spots can fill up fast, especially during vacation and holiday times. However, we will accommodate requests without reservations if space is available.
What is the cancellation policy? Day services, including grooming and day care, must be cancelled at least 24 hours in advance. For boarding, a 48-hour cancellation is required, with the exception of holiday periods, when a five-day cancellation is required in order to refund your deposit.
Is there overnight staff coverage? Yes! Our custom-built kennel includes an on-site manager’s apartment, offering extra safety for your pet. We also have a comprehensive emergency evacuation plan, including fire drills.
What if I have an emergency and need to bring in my pet unexpectedly? Our clients are priorities, so we will never turn an animal away in an emergency because we’re closed. We can be reached at an emergency after-hours number, accessible through our regular phone system.
Why don’t you have open or “cageless” boarding? Our resort is designed to provide the utmost in safety and comfort for your pet(s). We believe open boarding leaves too high of a risk of altercations and the spread of communicable illnesses, as well as keeping your pet from a quiet, much-needed night’s rest.
Why is your resort better than having a pet-sitter in our home? Dogs are social pack animals by nature, and most prefer spending time with other animals to being left at home alone. If your dog suffers from separation anxiety, the best antidote is to keep him busy, active, and in the company of others. We de-stress pets with mental and physical challenges, such as workouts, agility field play, and socialization. Our cats even enjoy play time in the cat room.
Will you welcome my pet if they’re in heat? For the safety of all of our guests, we are unable to accept female pets in heat. Animals in heat emit scents that will arouse other guests and lead to substantial management issues.
Do you accept pets that have not been spayed or neutered? Yes. Please note that if your unaltered pet goes into heat while they are boarding and you can’t pick them up within 24 hours, there will be an additional handling fee of $50 per day.
Should I bring food for my pet? We prefer to feed your pet our healthy, natural and high-quality food. However, we realize that some pets have specific nutritional requirements, and in those cases you may bring your pet’s food. Please bring a sufficient amount for their stay, including a little extra in case your travel plans are delayed.
May I bring my pet’s toys or bed? Please do not bring toys, because they may lead to possession disagreements. Our facility has many playthings that your pet can share for entertainment. Pets also may tear up their own beds due to the different situation of being in a kennel, so we prefer that you not bring your pet’s bed. We do provide clean, orthopedic platform beds for each animal. Please feel free to bring a blanket or old T-shirt that has your smell on it, which can comfort pets.
Why do you recommend a bath after three nights of boarding? Our boarders participate in up to six playtimes each day. After three days of play with other dogs, they can get a little pungent, and it’s best that they get a bath.
Will you administer my pet’s medicine? Yes, we will administer medications or treatments as needed.
What if my pet gets sick? We will call you in the rare instance that your dog experiences a health concern. If we believe a veterinarian’s attention is necessary, we will transport your pet to your personal veterinarian if their office is within five miles of our facility. If your veterinarian is further away, we will take your pet to our veterinarian of record during business hours, or to an after-hours veterinary emergency hospital as needed. You must agree to accept responsibility for expenses resulting from such treatment.