GENERAL QUESTIONS 

When are you open? (See hours for drop off/pick ups below)

***We only offercurbside drop off and pick up for daycare and boarding reservations. Due to safety concerns, we are do not allow clients in our facility. This is solely in an effort to keep our staff, clients and all their pups safe. 

Front office hours for drop off/pick ups

Monday - Friday 7am-10am
Monday - Friday 3:30pm - 6:30pm

Saturday and Sunday 7am - 10am
Saturday and Sunday 2:30pm - 5:30pm

These front office hours are strictly for drop off's and pick up's. Our staff in the back of house are here from 6am - 7pm daily. Plus, we have an onsite manager who lives on the premises to ensure additional safety for your pet(s). 

Tours: Pre-Covid, we offered tours Saturday and Sunday's between 10am-2pm. However, since we are no longer offering tours, we can proudly offer you a virtual tour so you can see our amazing facility! This is for your and your pups safety. 
 

Why do you do check-in exams? Our exams are conducted to make note of any of your pet’s special needs, and to ensure that he is returned to you as happy and healthy as when he arrived. 

What vaccines are required? For the safety of your pet and others, we require rabies (the 1 or 3 year shot), distemper (the 1 or 3 year shot, canine Influenza (yearly) and bordetella (every 6 months) vaccines for your pups. You must provide veterinarian records before boarding or utilizing daycare. 

Can you do vaccines at PLP? The ONLY vaccine we can administer here is the bordetella booster. The cost is $25 and we can administer this on the day your baby arrives for his or her reservation. Reminder, we require bordetella (kennel cough) every 6 months as an extra layer of protection for your fur baby, 

Are reservations required? Advance reservations are required, because daycare / boarding spots fill up fast, especially during vacation and holiday times. However, we will accommodate requests without advanced reservations if space is available.  

What is the cancellation policy? Day services, including grooming and day care, must be cancelled at least 24 hours in advance. For boarding, a 48-hour cancellation is required, with the exception of holiday periods, when a five-day cancellation is required in order to refund your deposit. 

Is there overnight staff coverage? Yes! Our custom-built kennel includes an on-site manager’s apartment, offering extra safety for your pet. We also have a comprehensive emergency evacuation plan, including fire drills.

What if I have an emergency and need to bring in my pet unexpectedly? Our clients are priorities, so we will never turn an animal away in an emergency because we’re closed. We can be reached via email or Facebook messenger in these rare cases. 

BOARDING QUESTIONS 

Why don’t you have open or “cageless” boarding? Our resort is designed to provide the utmost in safety and comfort for your pet(s). We believe open boarding leaves too high of a risk of altercations and the spread of communicable illnesses, as well as keeping your pet from a quiet, much-needed night’s rest.  

Why is your resort better than having a pet-sitter in our home? Dogs are social pack animals by nature, and most prefer spending time with other animals to being left at home alone. If your dog suffers from separation anxiety, the best antidote is to keep him busy, active, and in the company of others. We de-stress pets with mental and physical challenges, such as workouts, agility field play, and socialization. 

Will you welcome my pet if they’re in heat? For the safety of all of our guests, we are unable to accept female pets in heat. Animals in heat emit scents that will arouse other guests and lead to substantial management issues. 

Do you accept pets that have not been spayed or neutered? Yes. Please note that if your unaltered pet goes into heat while they are boarding and you can’t pick them up within 24 hours, there will be an additional handling fee of $50 per day. 

Should I bring food for my pet? Yes, we realize that some pets have specific nutritional requirements, and in those cases you should always bring your pets own food - please bring extra servings in case your flight is delayed or other unforeseen circumstances that may delay pickup of your pet. Your pup is welcome to eat our kennel food, we offer Iams - for the low fee of $1.50 per meal (we also have a vegetarian option). 

May I bring my pet’s toys or bed? We have beds and blankets here and your dog will be super comfy - we promise! ! Please do not bring beds, we have found many pups tear up their own beds when in a different environment. Please feel free to bring a blanket or old T-shirt that has your smell on it, which can comfort pets.

Why do you recommend a bath after three nights of boarding? Our boarders participate in up to eight playtimes each day. After three days of play with other dogs, they can get a little pungent, and it’s best that you schedule them a bath. Baths are $25 - $45 depending on the size of your baby!  (adding on nail trims would be an additional $15.00)

Will you administer my pet’s medicine? Yes, we will administer medications or treatments as needed. 

What if my pet gets sick? We will call you in the rare instance that your dog experiences a health concern. If we believe a veterinarian’s attention is necessary, we will transport your pet to your personal veterinarian if their office is within five miles of our facility. If your veterinarian is further away, we will take your pet to our veterinarian of record during business hours, or to an after-hours veterinary emergency hospital as needed. You must agree to accept responsibility for expenses resulting from such treatment.