GENERAL QUESTIONS 

Hey there, it’s Mr. Sue again and here to answer all your questions! 🐾

When are you open? Here’s the scoop: We only offer curbside drop-off and pick-up for daycare and boarding reservations. Why? Because keeping all my furry pals, their humans, and our awesome staff safe is our top priority. Plus, the less chaos the better, it keeps the tail wags flowing smoothly!

Front Office Hours for Drop-Off & Pick-Up:

• Monday - Friday:

7:00 AM - 10:00 AM

3:30 PM - 6:30 PM

• Saturday & Sunday:

7:00 AM - 10:00 AM

2:30 PM - 5:30 PM

Just a heads-up: These hours are strictly for drop-offs and pick-ups. But don’t worry, our amazing team is working hard behind the scenes every day from 6:00 AM to 7:00 PM to make sure every pup is safe and happy. Oh, and we’ve got an onsite manager living right here to keep an extra paw on things 24/7.

Do you do tours? We know you’d love to see where the magic happens, but here’s the thing: random people walking through can really stress us dogs out. Our facility was designed with dogs in mind, not for people tours, it’s all about making sure we’re comfy and safe. Instead, we’re excited to offer you a virtual tour so you can check out our digs without causing any unnecessary stress for the pups.

Why do you do check-in exams? Well, here’s the deal: when you drop off your pup, we give them a little once-over to take note of any special needs or quirks. This helps us make sure your fur baby goes home just as happy, healthy, and tail-waggy as when they arrived.

What vaccines are required? For everyone’s safety (mine included, of course), your pup needs to have the following up-to-date vaccinations:

• Rabies (1- or 3-year shot)

• Distemper (1- or 3-year shot)

• Canine Influenza (yearly)

• Leptospirosis (Lepto) This one can be combined in a distemper combo (DHLPP or DA2PP+L) Or given separately, either is fine! 

• Bordetella (every 6 months)

You’ll need to provide official vet records before boarding or daycare, no paw-written notes, please.

Can you do vaccines at PLP? We sure can help with the bordetella booster! For just $25, we’ll take care of this on the day your pup arrives. Just a reminder: the bordetella vaccine (aka the kennel cough shield) is required every 6 months to keep all of us pups healthy and sniffin’ safely.

Are reservations required? You betcha! Daycare and boarding spots fill up faster than I can chase a squirrel, especially during holidays and vacations. If you didn’t plan ahead, don’t worry though, we’ll try our best to fit you in if there’s room.

What’s your cancellation policy? Here’s how it works:

• Daycare and grooming: Cancel at least 24 hours in advance.

• Boarding: Cancel at least 48 hours in advance.

• Holidays: Give us 5 days’ notice to get your deposit refunded.

Is there overnight staff coverage? YES, there’s someone here overnight! We’ve got this cool apartment built right above the kennel where our live-in supervisor stays. That means no matter what time it is, there’s always someone around to keep an eye on us boarding pups. Pretty awesome, right? Now, we don’t go outside or do potty breaks overnight (because even we dogs need our beauty sleep), but the upstairs human is always here to help if needed. Most nights, it’s quiet, and we all settle down like good boys and girls. But sometimes, we’ve got a sneaky escape artist who decides they’re not quite ready for bed. (Don’t look at me, I’m an angel… mostly.) When that happens, the upstairs human steps in to handle it, easy peasy! Having someone on-site also keeps the other humans safe that work here during bad weather or emergencies. They don’t have to risk driving in dangerous conditions because the live-in supervisor takes care of everything.

What if I have an emergency and need to bring in my pet unexpectedly? We’ve got your back! If it’s an emergency and we’re closed, just reach out via email or call.  We’ll never turn a fur friend away when it matters most. 

Why don’t you have open or “cageless” boarding? Oh, trust me, it’s for the best! Our resort is all about keeping everyone safe and comfy. Open boarding can lead to tussles, sniffles (from illnesses), and cranky pups who can’t get their beauty sleep. Here, every pup gets their own cozy spot to relax after a day of play. Safety + comfort = happy tails!

Why is your resort better than having a pet sitter at home? Here’s the thing, dogs are pack animals! We thrive on socializing, playing, and, let’s face it, showing off in front of our furry friends. Staying here means your pup stays active, busy, and surrounded by friends. For anxious pups, our agility courses, playgroups, and mental challenges help de-stress them like a long belly rub. At home with a sitter? Snoozeville!

Will you welcome my pet if they’re in heat? Sorry, but no can do! Pets in heat bring all the boys to the yard (and not in a good way). It causes chaos and stress for everyone involved.

Do you accept pets that haven’t been spayed or neutered? Yes, we do! But heads up, if your unaltered pup goes into heat during their stay and you can’t pick them up within 24 hours, there’s a $50 daily handling fee for the extra TLC they’ll need.

Should I bring food for my pet? Absolutely! Bring your pup’s regular food (and toss in a little extra, just in case life happens). If you don’t, no worries, we’ve got Iams here for just $1.50 per meal, with a vegetarian option for picky eaters.

May I bring my pet’s toys or bed? We’ve got super-comfy beds and blankets here, so no need to bring your own. Trust me, they’re paw-some! But if you want to send a blanket or an old T-shirt with your smell on it, that’s a great comfort for your pup.

Why do you recommend a bath after three nights of boarding? Let’s be real, after three days of romping, rolling, and playing with pals, we can get a little… ripe. A bath is the cherry on top of an amazing stay! Baths are $25–$45, depending on your pup’s size. Add a nail trim for just $15 more, because who doesn’t love a paw-dicure?

Will you administer my pet’s medicine? Yep, we’ve got that covered! Just let us know what your pup needs, and we’ll make sure they get their meds on time.

What if my pet gets sick? If your pup feels under the weather, we’ll call you right away. If they need a vet, we’ll take them to yours (if it’s within 5 miles) or our trusted vet. For emergencies, we’ll head to the nearest after-hours clinic. You’ll be responsible for any vet costs, but rest assured, we’ll take care of your baby like they’re our own.

Alright, now that you know the drill, let’s make your pup’s stay a tail-wagging good time!

Paws and snuggles,

Mr. Sue 🐾